Booking Items

Booking items are the resources that customers can book - whether that’s tables for a restaurant, rooms for a spa, service slots for a salon, or any other bookable resource. Manage all your booking items in one place.

Accessing Booking Items

1. Log in to your BeSeat account
2. Navigate to Settings → Booking Items
3. View, add, edit, or delete your booking items
4. Click Save Changes to save your updates

Note: The number of booking items you can create depends on your subscription plan:

• Free Plan: Up to 10 booking items
• Pro Plan: Up to 80 booking items
• Premium Plan: Unlimited booking items

Understanding Booking Items

Each booking item represents something customers can book. For example:

• Restaurants: Tables (e.g., “Table 1”, “Window Table”, “VIP Booth”)
• Salons: Service stations or chairs (e.g., “Station 1”, “Hair Station”, “Nail Station”)
• Clinics: Treatment rooms (e.g., “Room A”, “Consultation Room”, “Treatment Room 1”)
• Fitness Studios: Class slots or equipment (e.g., “Yoga Mat 1”, “Treadmill 1”)

Booking Item Properties

Each booking item has the following properties:

Item Name

The name of your booking item (e.g., “Table 1”, “Room A”, “Station 1”). This is what customers will see when making bookings.

• Use clear, descriptive names
• You can use numbers, letters, or descriptive names
• When adding a new item, BeSeat will automatically suggest the next name based on your last item (e.g., if your last item is “Table 1”, the next will be “Table 2”)

Capacity

The number of people or guests this item can accommodate.

• Minimum capacity is 1
• Set this based on the size of your table, room, or service capacity
• For example, a table for 4 people would have a capacity of 4

Area

An optional field to organize your items by location or section.

• Useful for restaurants with multiple sections (e.g., “Main Dining”, “Patio”, “Private Room”)
• Helpful for salons with different areas (e.g., “Hair Section”, “Nail Section”)
• Leave blank if you don’t need to organize by area

Status

The current status of the booking item:

• Active - Available for bookings (default)
• Inactive - Temporarily unavailable but still visible
• Maintenance - Under maintenance, not available for bookings
• Reserved - Reserved for special purposes, not available for regular bookings

Items that are not “Active” will be highlighted with an orange border to make them easy to identify.

Adding Booking Items

1. Click the Add Item button at the bottom of the page
2. A new item will be added with default values based on your last item
3. Edit the item name, capacity, area, and status as needed
4. Click Save Changes to save your new item

Tip: When you add a new item, BeSeat automatically suggests the next name in sequence. For example, if your last item is “Table 5”, the new item will be “Table 6”.

Editing Booking Items

1. Find the booking item you want to edit in the list
2. Click on any field (name, capacity, area, or status) to edit it
3. Make your changes
4. Click Save Changes to save your updates

Changes are saved immediately when you click Save Changes. If you haven’t made any changes, you’ll see an info message.

Deleting Booking Items

1. Find the booking item you want to delete
2. Click the trash icon on the right side of the item
3. The item will be removed from the list
4. Click Save Changes to confirm the deletion

Warning: Deleting a booking item will remove it permanently. If there are existing bookings for this item, they may be affected. Consider setting the item status to “Inactive” or “Maintenance” instead of deleting it.

Managing Multiple Items

Bulk Operations

You can make changes to multiple items at once:

1. Edit multiple items in the list
2. Add or delete items as needed
3. Click Save Changes once to save all your changes

All changes are saved together, so you don’t need to save after each individual edit.

Organizing by Area

Use the “Area” field to organize your items:

• Group items by location (e.g., “Main Floor”, “Second Floor”)
• Organize by section (e.g., “Dining Room”, “Bar Area”)
• Filter or manage items by area in your booking management

Best Practices

• Clear Naming: Use consistent naming conventions (e.g., “Table 1”, “Table 2” or “Window Table”, “Corner Table”)
• Accurate Capacity: Set the correct capacity for each item to ensure proper booking management
• Use Areas: Organize items by area if you have multiple sections or locations
• Status Management: Use status to temporarily disable items instead of deleting them
• Regular Review: Periodically review your items to ensure they’re all still needed and correctly configured

Troubleshooting

Can’t Add More Items

If you can’t add more items:

• Check your subscription plan limits
• Free plan allows up to 10 items
• Pro plan allows up to 80 items
• Upgrade to Premium for unlimited items

Item Not Appearing in Bookings

If an item isn’t available for bookings:

• Check the item status - it must be “Active” to be bookable
• Items with status “Inactive”, “Maintenance”, or “Reserved” won’t appear in the booking widget
• Change the status to “Active” to make it available

Changes Not Saving

If your changes aren’t saving:

• Make sure you’ve actually made changes (you’ll see an info message if there are no changes)
• Ensure you have a stable internet connection
• Try refreshing the page and making the changes again
• Check that you have permission to edit booking items (only owners and administrators can edit)

Related Settings

• Business Hours - Set when your items are available
• Booking Settings - Configure booking rules and preferences
• Exception Dates - Set special hours for specific dates