BeSeat Privacy Policy

Who We Are

BeSeat is operated by DropCode Software Ltd, a company registered in the United Kingdom. Our registered address is:

For privacy-related questions or concerns, please contact us.

Information We Collect

Information You Provide to Us

• Account Information: Name, email address, phone number, business details, and payment information when you create an account or subscribe to our services
• Restaurant Data: Restaurant name, address, business hours, menu items, table configurations, and operational details
• Booking Information: Customer names, contact details, reservation preferences, special requests, and dining history
• Communication Data: Messages, support requests, and feedback you send to us
• Marketing Preferences: Your consent to receive marketing communications and newsletter subscriptions

Information We Collect Automatically

• Usage Data: How you interact with our platform, features used, pages visited, and time spent on our services
• Technical Information: IP address, browser type, device information, operating system, and unique device identifiers
• Cookies and Tracking: Information stored on your device to improve your experience and analyze platform usage
• Log Data: Server logs, error reports, and performance metrics to ensure platform reliability

How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide, maintain, and improve our reservation management services
• Account Management: To process your registration, manage your account, and handle billing
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Communication: To send important updates, service notifications, and marketing communications (with your consent)
• Analytics: To analyze platform usage, improve our services, and develop new features
• Security: To protect against fraud, unauthorized access, and ensure platform security
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations when you use our services
• Legitimate Interest: To improve our services, ensure security, and provide customer support
• Consent: For marketing communications and optional features (you can withdraw consent anytime)
• Legal Obligation: To comply with applicable laws and regulations

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who help us deliver our services (payment processors, hosting providers, analytics services)
• Business Partners: With partners who help us provide integrated services (with your consent)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect our rights, property, or safety, or that of our users

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for all data in transit
• Secure data centers with physical and digital security measures
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Regular backups and disaster recovery procedures

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and develop new features

When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions for countries with equivalent data protection standards
• Other appropriate safeguards as required by applicable law

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice on our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: